KharkovRent Rules
1. BOOKING (RESERVATION) OF YOUR APARTMENT
Stay for 1-3 nights.
If you intend to come over to Kharkov for 1 day or a couple of days, don’t hesitate to contact us with request for a particular apartment, and we will write you down for it . In 90% cases it will be the apartment you have requested originally, in some cases we will offer an equivalent substitution for you dates. What we guarantee is you will not be left without apartment sufficient and within your price range and requirements. At this form of booking you are NOT required to send pre-payment, and will be able to pay for your stay on the spot at the check-in, upon receiving the keys from the apartment.
Stay for 4 or more nights.
For bookings for 4 nights or more, you can select and book from our website any apartment which you prefer (if available at the time of booking). If you wish to reserve it 100% for you and are able to send pre-payment, contact our apartment manager here for details of sending over the pre-payment. Amounts required: for each 7 day period which you book, a deposit of $80 is required. For example for a stay of 4-7 days you need pay deposit of $80. For 8-14 days you will need to pay a deposit of $160.
Methods of sending pre-payment are the following:
- ask your contact in Kharkov to visit our office and draw out pre-payment;
- send it over by PayPal or VISA online payments methods. For this use our facility
;
The deposit is non-refundable in case you do not show up on the day of the arrival but it gives you 100% guarantee that the apartment you request is held for your dates.
After we receive the prepayment we will send you full address of the apartment, your apartment manager contact phone number, and book your airport transfer in case you require one.
Alternatively, we can book your apartment upon your sending us your flight information (scan copy of ticket, e-ticket receipt), for us it’s a guarantee you are definitely coming over to Kharkov, and we will be able to hold an apartment for your dates confirmed.
Don’t hesitate to ask further questions our apartment manager at info@kharkovrent.com.
2. PAYMENT FOR YOUR APARTMENT
Check-in to Apartment.
At the check-in to the apartment you are required to pay the balance of your stay in cash, or you can use a credit card (see below). The balance is the amount for total of your nights of the stay, minus booking deposit (if you paid any). Also in some apartments you will be required to add a security/damage deposit in the amount of Euro50-200 depending on the apartment, which will be returned to you on the day of your departure upon your handing over the keys back.
Paying by Credit Card.
You can pay by a credit card by withdrawing cash at ATMs located near the apartment; our manager who will be present at the check-in will help you with this.
A tip: To save interest charges on cash you withdraw while traveling you can top up your credit card with the necessary cash before you leave. Don’t forget to inform your bank you will be using your card in Ukraine – some US banks automatically prohibit use of their cards in some countries including Ukraine.
3. ARRIVAL TO THE APARTMENT
Check-in Time.
You can check-in your apartment any time after 14.00 on the day of your arrival. If you arrive earlier and the apartment is ready before that, we will be happy to check you in before 12 noon, it will depend what time the previous tenant leaves the apartment and gives us time to clean it and prepare for you. This we will know nearer towards your arrival, so don’t hesitate to ask us about this. Please note for late check-ins (after 23.00) or early check-ins (before 8.00) we will require additional payment of $5 for our staff meeting you in extra working time.
Early check-in.
If you arrive early to Kharkov you can order early check-in and pay for it half of one night stay amount. We require this as apartment will have to stay empty from previous night, so that we are able to check you in let’s say at 6am or 8am in the morning.
Agreed time, change of time of arrival.
We are able to meet you at any agreed time (see conditions above). If you need to change this time or are delayed for any reason please contact us immediately. Our mobile phone number is +38 (067) 709-55-45.
Airport transfer.
Once you reserve an apartment with us, don’t hesitate to order airport transfer – it will save your energy on local taxi drivers and time looking for the building, entrance etc. How it works: our driver meets you in the airport with a sign with your name on it, and takes you to the apartment, helps to check-in. You can effect the payment of the balance of your stay to the driver, upon receiving the keys of the apartment.
Inspection.
Upon check-in you will need to show your passport and there will be an inspection with KharkovRent staff, to check the proper condition of your apartment. This is important with regard to the security/damage deposit.
4. DEPARTURE
Check-out time.
Check-out time is by 12.00 noon. We can extend your stay maximum till 15.00 after the check-out time if there are no clients checking-in right after you on the same day. If you are willing to check-out in the evening, you will have to pay for half of the day stay amount.
Extension of your stay.
If during your stay in your apartment in Kharkov you decide to prolong your stay, please contact your apartment manager as soon as possible. It is important as we may have accepted further bookings on your apartment, and in case of your staying longer will either offer the next client another lodging, or if they have pre-paid their stay, will offer you alternative apartment, and will help you to transfer to it (its free service).