Frequently Asked Questions
Reservation procedure
Q.How do I reserve an apartment?
Stay for 1-3 nights. For bookings for only 1-3 nights we cannot guarantee a particular apartment, but in this case you are not required to pay any deposit (you simply pay the full amount upon checking in).
You can tell us which apartment/s you would prefer, but we can only reserve the accommodation at the price range that you indicate. On the day of your arrival we will put you in the best available accommodation in this price range. We only offer good apartments, but upon check-in if you do not like the apartment you have been offered, we will gladly assist your with switching to a hotel.
Stay for 4 or more nights. For bookings for 4 nights or more, you can select and book from our website any apartment which you prefer (if available at the time of booking). However to confirm this booking you must pay, for each 7 day period which you book, a non-refundable* deposit of $80. For example for a stay of 4-7 days you need pay deposit of $80. For 8-14 days you will need pay a deposit of $160. Deposit must be paid by Western Union or Moneygram and we will email you all necessary details.
*Deposits are not retained by KharkovRent.com but passed on to owners of apartments to ensure a reservation for you and that is why they cannot be refunded in case of your cancellation of your visit.
Q.What are the payment methods?
You can make your deposit payment by Western Union or Moneygram, the remaining payment for your apartment must be paid in cash to the apartment owner or a representative from our company on your day of arrival in Kharkov.
Q.What is the minimum rental period?
As requested by all our owners, we require a minimum stay of three nights. But if you require a shorter period, we will be happy to negotiate this for you with the property owner, but the decision will rest with them.